File link of file folder can't be open

[mxq]

Hello, could you kindly help me handling a question:
The file link of file folder can't be open, and there will be a pop-up window like the attached picture showed.
Thanks.

[abstr]

Hi @mxq

Can you provide me the following information please:

1. The software version you are using
2. The exact text of the file-link
3. The method you are using to 'open' it

[mxq]

Hi, thanks for your reply.
1. The softerware revision is 8.3.11.0.
2. One of them is: D:\E-M\attachments
3. By click this icon.

[abstr]

Thx @mxq

1. Can you tell me if there's any problem with something more obvious like "C:\Windows"?
2. What version of Windows are you using?

[mxq]

Hi. I have tested the "C:\Windows". It still can't work, and the pop-up window is the same as before.
The Windows version I'm using is Windows 7 professional with service pack 1.

[abstr]

Unfortunately it works okay for me on Windows 7 so I'm not sure what else I can do:

Win7Ver.PNG (6.51 KiB) Viewed 194 times

[mxq]

OK, thanks a lot.

[abstr]

Hi again @mxq

I wonder if it could be security-related because links are effectively requests to run other applications.

Something to help test this is to create a 'task link' in your comments and see if that works okay because this uses a different method of execution.

Code: Select all

tdl://<task id>

Also you could try running TDL 'as administrator' to see if that makes any difference.